This special place in South West London between the capital and the country has been a Royal borough longer than anywhere else - it is where the first kings of England were crowned.

Today it is a vibrant and diverse borough, with a long history and strong cultural and community heritage. Kingston's riverside location, fantastic retail offer, historic market place and church, parks and gardens all make Kingston town centre the vibrant space it is, and each of our district town centres (Surbiton, New Malden, Tolworth and Chessington) have something unique to offer.

Situated in Zone 6, Kingston is among the best-connected town centres in London – with direct train links from Kingston and Surbiton stations to Clapham Junction and London Waterloo, as well as Wimbledon for an interchange with the London Underground and Tramlink.

Kingston’s people are innovative and entrepreneurial, and have a strong sense of community pride. The borough has been home to great industry and creativity for many years, reflected in assets such as the Rose Theatre, the International Youth Arts Festival and Kingston University, which boasts more new graduate business start-ups than any other.

We have seen tremendous generosity and compassion within our communities, particularly in response to COVID-19, which is a demonstration of Kingston’s key strength. The council offers a strong level of support to vulnerable groups and those who need additional support, which has also increased significantly as a result of the pandemic. Like most places, the average age of our population is rising as more people are living longer, so we are working closely with residents to help them maintain their independence and further improve the cost effectiveness of our service to meet the ongoing rise in demand.

Kingston is home to people from diverse and interesting cultures and backgrounds, which helps to create the rich sense of community shared across the borough. In particular, Kingston has a large Sri Lankan Tamil community and is home to more people from Korea than any other part of the UK.

Reporting to our Asset & Compliance Lead Officer, this Data analyst assistant role will assist team in managing all aspects of compliance for buildings owned or managed by the Council’s Housing Landlord. You will act as data analyst for compliance related issues including the review and filing of documentation from specialist companies.

The role will involve:

• Uploading LGSR / EICR certification, photographs and compliance documents received from external parties.

• Synchronise all certification documents with NEC

• Investigate synchronising certs on Google Drive with NEC

• Develop Compliance folder structure to facilitate full documentation and automated hyperlinking to internally developed dashboards.

Ideally you will have experience with Microsoft and Goggle documents and have a well organised working style, excellent communication and interpersonal skills with the ability to communicate compliance information clearly and effectively to colleagues in other departments.

Customer Service and focus

• To meet the Council’s customer service standards demonstrating professionalism and courtesy at all times to colleagues, customers and stakeholders.

• Understands the needs and expectations of internal and external customers and partners including service departments and partner organisations and to provide them with information and advice relating to the service provided.

• To help facilitate customer involvement in service planning, delivery and review and put the customer at the centre of everything that we do

• To demonstrate a passionate “can-do” attitude to customer service and to demonstrate ownership, responsibility, flexibility, collaboration with others and empathy that raises the Council’s profile based on excellent communication skills.

Communications

• Develop and maintain close working relationships with all stakeholders, in order to facilitate the flow of information, encourage collaboration and cooperation.

• To carry out consultation with residents and partners and design and deliver communication, consultation and engagement initiatives including briefings, workshops, training, surveys, newsletters and web site information.

• Seek out, consult and consider the views of colleagues and residents to actively engage in positive internal and external collaborative working.

• Encourages and actively engages in positive cross directorate communications and team working.

• Provide advice on technical aspects of the service.

• Ensure clear and appropriate communication and the sharing of data between external and internal teams, to monitor projects and programmes so appropriate adjustments can be made to keep project and programmes on track.

Leadership

• Achieve the best possible outcomes in all your undertakings.

• Provide accurate technical advice and information as necessary on one or more areas of expertise within the service area

• Ensure that your own technical knowledge is effectively transferred to team members and colleagues that have limited technical knowledge.

• As a member of the team, contribute to the development of the wider Service area and other relevant workforce plans and strategies, in line with Council priorities.

• Contribute to a highly motivated team that works together to achieve performance goals.

• Builds strong working relationships between the team, other teams within the service area and all services.

Technical & Operations

• Assist with management and maintenance of the Keystone Asset Management System.

• Assist with developing an excellent understanding of the feature and functions of Keystone and alternative Asset mnagaement software to ensure that the councils HRA stock data is within leading technology.

• Assist with creation of processes to collect data effectively and efficiently from consultants and contractors to maintain and updated Keystone given completion of capital and revenue works.

• Assist with ensuring that stock condition data is managed effectively, is up to date and relevant.

• Assist with ensuring the effective collection and application of compliance data (asbestos, FRA, gas and electrical surveys, condition reports and test certificates..

• Assist in preparation of reports for senior mangement

• Provide support to others regarding performance and other relevant information pertaining to the HRA stock

• Assist in providing stock data to the R&M team and other internal stakeholders (Finance/Housing, etc) as required.

• Make a contribution to the development and implementation of new policies and procedures.

• Assist with managing and presenting of complex data pertaining to the HRA stock.

• Assist with building and improvement of existing information management systems to enhance the current gathering, storage, manipulation, analysis, and reporting of statistics

Commissioning

The post holder will be expected to assist with Kingston’s Commissioning Vision that “Kingston will become an effective commissioning Council ensuring that the best outcomes are achieved for all stakeholders, and that residents are at the heart of design and decision making 

Performance

• Consistently achieves performance targets and celebrates success with team and uses target setting to make a positive difference to the customer experience.

• Sets high expectation for own learning, development and performance.

• Actively engages in appraisals and regular one to ones with manager.

• Continually monitor performance against targets and communicate this to others

• Assist with developing a continuous improvement ethos and implement tasks and actions that delivers such.

General

• Develop, update and act on own personal development plan, and share learning with others

• Work in accordance with RBK‘s Equal Opportunities, Health & Safety, and all relevant policies and legislation
• Undertake any other duties commensurate with the grade of the post, as may be required from time to time, including attending meetings

Has experience that demonstrates:

• Evidence of continued professional and personal development

• Determination to provide a high quality service

• Ability to make a major contribution to key projects

• Ability to play a key role in contributing to the annual plans and improvements in service delivery

• Broad knowledge of IT systems and software programmes, in particularly Excel and Word.

• Ability to make a major contribution to team outcomes

• Ability to play a key role in contributing to the annual plans and improvement in service delivery

• Excellent knowledge of IT systems and software programmes, in particularly Google sheets and Excel
• A good working knowledge of the Keystone Asset Management System.

• Experience of provision of asset data reports.

• A technical understanding of data provision within a maintenance environment
•  A technical understanding of managing housing stock condition data.

Partnering for Excellence

• Build strong working relationships with people outside of their team

• Work effectively with representatives of external partner organisations Putting the Customer First

• Seek to understand the needs and expectations of internal and external customers

• Make realistic promises and commitments and delivers on these Being the Best

• Demonstrate a positive attitude and approach to work

•  Is flexible and adaptable to changing goals and circumstances

• Manage time and prioritises work to maximise productivity and effectiveness Effective Communications

• Present a positive and professional image of self and RBK when communicating

• Present ideas and views with confidence and clarity

• Write fluently and succinctly using appropriate style Working together

• Contribute to a positive team spirit and healthy working environment

•  Appreciate the demands on team colleagues and willingly provides them with support

• Demonstrate integrity, fairness and a high level of respect for others

Understanding of the role and purpose of the service within a local authority

• Broad understanding of the external influences on the organisation and how they relate to the role

• Knowledge of the vision and strategic goals of the organisation and relevant service areas.