As an integral member of the team you won’t just take the notes and make the coffees – our Client Planning Account Executives are at the heart of everything we do and work closely with our Account Managers to contribute to the profitability of the company. From liaising with clients, working with our lively creatives to understand requirements and communicate them into a robust proposition, delving into the psyche of individuals to oversee a digital candidate journey, liaising with internal stakeholders to ensure campaigns go live in a timely fashion and shadowing our experienced project management individuals who ultimately ensure everything is delivered on time and on budget – no two days are the same.
Being the first point of contact for our clients, you will be required to deal with incoming requests efficiently and professionally. Directing queries to the right members of the team who are always on hand to support. This will include supporting projects from inception to delivery, conducting research, attending team and client meetings, compiling status and contact reports, financial tracking of projects and working with other departments to support the development of campaign and creative work.
You may be required to take briefs (both in person and on the phone) so you must be unafraid to ask ‘why?’ and constantly be challenging yourself to find out more.
There’s never a one size fits all and the solution may involve liaising with several individuals across teams to find the right solution for your client. You will be responsible for organising these meetings and keeping everyone in check.
Sadly, there is always some paperwork – and as a HKX Platformer you may be responsible for producing client documents, work in progress reports and meeting notes.
This is a ‘hybrid’ role, which means that candidates will be required to work some of time in the office and some time working from home. The exact split of time across the office and home will be dependent on each team and the requirements of the work tasks on any given week. However, Platformers should expect to be in the office up to 100% of the time, if required.